Frequently Asked Questions
Please read our Frequently Asked Questions before sending us a message, you may just find the answer to your question. If not please do get in touch.
Do you deliver to my area and is there a delivery charge?
Orders placed over £50.00 are free. Orders placed under £50.00 generate a £10.00 delivery charge. We deliver to the following postcodes. Please contact us either by phone or via our contact page if your delivery is out of this area, we may still honour delivery but with an additional delivery charge.
Is there a minimum order?
Yes, the total value of your order must exceed £50.00. All our prices are inclusive of VAT.
How long will delivery take?
Delivery is usually within 3 – 5 days from the point of order, please ensure you leave an up to date contact number when ordering. During busy periods this lead time maybe longer, in such cases we will contact you by phone.
What exactly happens after ordering & when do I receive my invoice?
Once your order is received you will receive email confirmation of your transaction. We will contact via phone to arrange a mutually agreeable delivery date. When your goods are delivered you will receive a receipted invoice via our driver.
Am I in a smoke controlled area and can I have a fire in a smoke controlled area?
It is the customer’s responsibility to comply with current smoke control legislation. Pick up the phone and call our office we are here to help and give advice where possible, alternatively check with your local council to see if you live in a smoke controlled area. The environmental services department will be able to help. It is possible to have a fire in a smoke controlled area as long as the fuel is authorised. It is also important to refer to the appliance manufacturer’s guidance when selecting fuels.
Which payment methods are accepted?
We accept Visa. Mastercard & Maestro (We do not accept AMEX). Alternatively orders and payments may be processed over the phone by calling our office on 01423 863214.
Get in touch
We’re very approachable and would love to hear from you! Feel free to call, email, drop in or simply complete our enquiry form.
Call: 01423 863214
Drop in: The Coal Yard, Market Flat Lane, Lingerfield, North Yorkshire, HG5 9JA